Memory Jogger™
This guide is a convenient and quick on-the-job reference.
The alphabetical table of contents plus the four selector charts presented on the previous pages help you to put your finger on any tool within seconds.
Coach's Guide
More information and examples of application can be found in the Coach's Guide, a guide for facilitators who support teams in learning to apply the tools effectively.
The Coach's Guide lists addition material such as software for creating flowcharts, videotapes and CD-ROM to accommodate individual learning styles.
Quality Action Learning (QAL)
The tools can only be applied effectively in a learning organization. QAL workshops support teams on their road to Total Quality. These workshops are management-led, team-based and directly relevant to the work process, Actual work issues are dealt with and practical solutions are reached.
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