To allow a team to identify, explore, and graphically display, in increasing detail, all of the possible causes related to a problem or condition to discover its root cause(s).
What does it do?
- Enables a team to focus on the content of the problem, not on the history of the problem or differing personal interests of team members
- Creates a snapshot of the collective knowledge and consensus of a team around a problem. This builds support for the resulting solutions
- Focuses the team on causes, not symptoms
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